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KEY RESPONSIBILITIES:
Planning
Obsessed with the knowledge of operational excellence, mainly focus on the procedure and related projects on the field to make the stores with higher standard and consistency
Input and support the analyze, optimization and development of process flows, SOPs and operations tools of every store check points in partnership with Retail Excellence team
Closely follow up and check the project implementation situation on the field for PPF, CRA and DCE, find out any opportunities of continuous improvement on operational efficiency
Support Senior Manager Retail Operations in project delivery, collaborate and work cross teams to support customer achieve every objective
Continuously enhance the implementation and optimization of ‘House of Retail’ over scope doors
Single Point of Contact for Retail Excellence team to facilitate the landing of national project
Systems and Processes
Input and support the communication and execution of the update of Global Store Operations Manuals and Policies
Provide inputs and constantly review all process and Procedures to reduce complexity and improve productivity
Project Management
House of Retail 2.0
Own The Field including but not limited to global/local challenges e.g. Chase, Membership